We have a 14-day return policy (applicable to handmade crochet or amigurumi
items only), which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: [upon request] 

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items 

Due to the digital product, we are unable to accept returns, issue refunds, or offer exchanges. The following items are non-returnable and non-refundable:

• Custom or personalized orders
• Digital downloads
• Gift cards

If you encounter any issues with your order, please don't hesitate to contact us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refunds will be issued under the following conditions: if the handmade crochet or amigurumi items are defective, damaged, or if you receive the wrong item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

At LineArtRoom, customer satisfaction is a top priority, and we take great pride in the quality of our work.